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Bill Pay Agreement (Continued)
CANCELING
OR CHANGING PAYMENTS
You may use your touch-tone telephone or personal computer with
internet connection to electronically change both the payment
amount and the Transaction Date of any scheduled payment or to
electronically cancel a payment. Payments may be canceled, changed,
or rescheduled in this manner any time prior to 5:00 p.m. Eastern
Time on the Transaction Date.
STATEMENTS
All of your payments made through the Service during a particular
month will appear on your monthly Account statement. The Payee
name, Payment amount and Transaction Date will be reflected for
each payment made through the Service.
EQUIPMENT
You are responsible for obtaining, installing, maintaining, and
operating all touch-tone telephone equipment and personal computer
connected to the internet equipment used to perform bill payments
through the Service. We will not be responsible for any errors
or failures from the malfunction or failure of your telephone
or personal computer.
BUSINESS DAYS/HOURS OF OPERATION
Our business days are Monday through Friday. Holidays are
not included. Although payments may be initiated only on business
days, the Service is available 24 hours a day, seven days a week,
except during maintenance periods, for the scheduling, modification,
or review of payment orders.
ERRORS AND QUESTIONS
In case of errors or questions about your electronic transfers
or payments, you should telephone:
> HABERSHAM BANK Customer Service at 1-800-822-0316
> Or write:HABERSHAM BANK Customer Service, P O Box 1980, Cornelia
GA 30531
as soon as you can, if you think that your statement is wrong
or if you need more information about a transfer listed on your
statement. We must hear from you no later than 60 days after
you received the FIRST statement on which the problem or error
appeared.
a. Tell us your name and Account
number.
b. Describe the error or the transfer
you are unsure about and explain as clearly as you can why you
believe it is an error or why you need more information.
c. Tell us the dollar amount of
the suspected error.
If you tell us orally, we may require that you send us your complaint
or questions in writing within 10 business days.
We will tell you the results of our investigation within ten (10)
business days after we hear from you and will correct any error
promptly. If we need more time, however, we may take up to 45
business days to investigate your complaint or question. If we
decide to do this, we will re-credit your Account within ten (10)
business days for the amount you think is in error so that you
will have the use of the money during the time it takes us to
complete our investigation. If we ask you to put your complaint
or question in writing, and do not receive it within ten (10)
business days, we may not re-credit your Account.
If we decide there was no error, we will send you a written explanation
within three (3) business days after we finish our investigation.
You may ask for copies of documents that we used in our investigation.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your Account
or the transaction you make:
a. Where it is necessary for completing
a transaction.
b. In order to verify the existence
and condition of your Account to a third party, such as a credit
bureau or merchant.
c. In order to comply with a governmental
agency or court orders.
d. If you give us written permission.
AUTHORIZATION TO OBTAIN INFORMATION
You agree that we may obtain and review your credit report from
an authorized credit bureau. You also agree that we may obtain
information regarding your Payee Accounts in order to facilitate
proper handling and crediting of your payments.
Continued
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© 2003 Habersham
Bancorp Member FDIC |